# Our Solution

We recognize the paramount importance of investor security, especially when it comes to the self-custody of their digital assets and information. That is why we have developed an advanced offline solution that effectively addresses this concern and promotes trust and adoption within our platform.

Our innovative solution involves providing investors with a physical hard drive that contains a self-contained and fully-featured replica of our online platform's interface. This enables the secure storage of information without the need for an internet connection. By utilizing this approach, investors gain complete control and eliminate concerns about potential breaches from third-party entities. This strategy not only eliminates exposure to online threats but also significantly reduces custodial risks associated with counterparties. Ultimately, our solution offers concerned investors a convenient pathway to establish trust and confidently manage their digital information.

For investors who prefer uninterrupted access to their information, our application offers a reliable and efficient solution. One of its key features is the implementation of a Zero-knowledge multi-signature smart contract system, which encrypts and partitions seed phrases or login information into separate databases. At Virgil Vault, we never assume custody of or directly access any client account details. Instead, our multi-sig smart contract system manages account access permissions, ensuring that only designated beneficiaries who have undergone verification and identity checks can retrieve the information.

To streamline the recovery process, our mobile application provides a user-friendly interface for account holders to designate beneficiaries and configure recovery permissions. It also facilitates ongoing communication to confirm the well-being of the account holder. In the event of no response within a specified timeframe, the recovery process can be initiated by the beneficiary. Please note that at Virgil Vault, we will never initiate this process without the beneficiary's request, consent and authorization.

To further enhance security, clients will receive a metal plate upon subscribing. The plate will display few information:

* User ID
* User Passcode
* Recovery process information
* Recovery Process unique codes

The User ID code will grant access to the dashboard of the Hard Drive, while the other will authorize access to the recovery process. These codes will be bound to the USB device, and only the recovery code will be stored in the secure Virgil Vault **Sphinx Secure Shell (SSH)** for confirmation purposes. This additional security measure not only strengthens the self-custodial capabilities but also emphasizes the importance of proper storage by the client, as there is no way to retrieve the code if it is lost.

In the unfortunate event of an incident, the designated beneficiary can contact the Virgil Vault customer support team. By providing the necessary information along with the unique recovery code, the process will be verified and initiated. Once proper authorization is obtained, our system securely facilitates the transfer of information directly to the beneficiary. The contract owner also has the option to create video messages with instructions, documents, or any other form of communication, which will be securely released the beneficiary. It is essential to reiterate that Virgil Vault never stores or accesses client information. (Please note that these services will not be available in the offline storage, as certain requirements are necessary to deploy smart contracts).

We also offer a counseling service where beneficiaries can opt to allow the Virgil Vault team to access information and provide assistance during the process. Rest assured, we provide step-by-step guidance throughout the entire journey to ensure a smooth and successful recovery.

We take pride in our dedicated legal team, and currently offer multi-language support in English, French, Spanish, Chinese, Arabic, and Hindi. This commitment ensures that we can provide assistance in any situation and cater to clients in various countries.

With Virgil Vault, digital investors can enjoy peace of mind, knowing that their digital assets will remain secure while also being easily recoverable by their loved ones should the need ever arise
